ITIL® Practice Services

During these trying economic times, efficiency and efficacy are important to every business. Using our ITIL®-based best practices approach, we partner with your organization to get the most out of your current I.T. model as well as help you improve your Service Management approach.

What is ITIL®?

ITIL® is the most widely accepted approach to I.T. service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.(Source: www.itil-officialsite.com)

ITIL® Consulting
Need help with your process design and implementation? Our experienced consultants can guide you on your way to better efficiency and efficacy through our ITIL® Consulting Services. We offer two services to guide you on your way.

Not sure where you need to start? Our Consultants will partner with you to assess your I.T. environment and make valuable and specific recommendations.

Know what you want to improve? Our Service Improvement Programs can help you with your design and implementation.

ITIL® Service Management Assessments
A baseline assessment is important in determining the ideal starting points for improvement. Over a two-week period our consultants will:

• Hold kickoff, mid-term, and closeout meetings
• Meet with the I.T. Sponsor and related staff for the upcoming engagement to set expectations, update progress, and deliver the final product
• Set schedules and conduct interviews with key personnel
• Work with staff and managers to free up personnel for a period of 1 - 2 hours for an interview about the I.T. environment
• Gather data pertinent to the assessment report
• Analyze data found during the interview process and through discovery
• Write the assessment report
• Write, edit, and finalize the final report for delivery to the stakeholders of the project
• Provide specific improvement plans to move forward
• Provide a customized plan for your organization based on the findings in the assessment

ITIL® Service Improvement Programs
A concise program built specifically for your organization and your immediate and long-term needs. Our consultants will work cohesively with your I.T. team to design, test, and implement strategies and solutions to better your I.T. Service Management. This engagement is entirely customizable and includes:

• A minimum of eight weeks - actual time is based on how many processes are included, as well as how broad the spectrum of work to be done during the Program
• Consultant-led meetings and workshops
• Status meetings, working meetings for discovery, testing, and implementation of processes and service management tools
• Set Deliverables including metrics and measurements
• Documentation, tool edits and setup for measurements and metrics, roles and responsibilities matrix as well as any other information set in the original statement of work
• Other customizable inputs and outputs

How to engage Isis I.T.'s ITIL® Practice
Our ITIL® Expert staff of consultants are available to speak with you within 24 hours of your initial inquiry. You can reach us at:
Office: 919.932.6150 or 1-877-970-ISIS (4747)
Email: itil@isisit.com

Education
Continuing education in I.T. is a valuable tool to further your skill set and increase your value in today's rugged job market. We at Isis I.T. can assist you in your educational goals with regards to I.T. Service Management.

ITIL® Classes
Our ITIL® Expert Certified instructor-led training will help you in your real world pursuit of Process Management Excellence, as well as help you to attain that valued ITIL® Certification. With years of experience in ITIL® Training and Consulting, we set ourselves apart to provide a top-notch educational experience.

Study Groups
Already taken classes or doing self-study in pursuit of your ITIL® certification? Our ongoing study groups can help you prepare and provide you with more confidence!

Companies we have provided ITIL® services for include:
Federal Government

• Dept. of Homeland Security (DHS)
• US Army
• US Navy
• Pension Guaranty Benefit Corporation (PBGC)
• Housing and Urban Development (HUD)
• Dept. of Justice
• Immigration and Naturalization Service (DHS)
• US Customs (DHS)
• US Postal Service (USPS)

State Government

• State of California
• State of Virginia

Financial Sector

• Bank of America
• SunTrust
• Citi
• Colonial Bank
• H&R Block

Manufacturing

• Tyco Engineering Products (Tyco)

Retail

• Staples
• Hasbro

Information Technology

• Microsoft
• EMC
• HP/Compaq

Healthcare

• Orlando Health